Position Description:
GENERAL SUMMARY
The Supv-Enrollment is responsible for providing daily work direction to the front line enrollment staff. This includes monitoring daily call traffic and productivity to ensure optimal service response times and department goals are met as well as serving as a resource for escalated customer issues. The Supervisor is also responsible for staffing, team facilitation and coaching, and evaluating and recording employee performance in regards to process adherence, quality and productivity. This position is responsible for initial training of Enrollment Department staff and assessing ongoing training needs. The Supervisor works closely with the Senior Director to identify performance improvement potential and/or to identify trends. This position also assists in completion of special projects for the department. .
KEY RESPONSIBILITIES
1. Supervises personnel within assigned area
2. Review, audit, and maintain scheduling data for the department
3. Training/Policies:
a. Train subordinate personnel to maintain appropriate competencies and staff level of the department in conjunction with Senior Director; promote, discharge, and discipline personnel as appropriate; responsible for scheduling employees for required in-services as well as encouraging professional development
4. Communication and Customer Service:
a. Ensure all patient, employee, and physician complaints are addressed in accordance with the policies relevant to this area and that all employees within their responsibility
5. Assist in the process for annual budgets within responsibility area
6. Fulfill the duties and responsibilities associated with being appointed to Special Committees, Special Projects, Training
7. Additional responsibilities as assigned
Position Requirements:
MINIMUM QUALIFICATIONS
Required: High School diploma and two (2) years in office management. The qualified candidate will have excellent verbal and written communication skills, the ability to lead and motivate their team members, strong problem solving and organizational skills, and a professional customer service oriented attitude.
Preferred: Knowledge of insurance enrollment and systems; ability to understand and discuss technology issues at a less technical level with internal customers (clinic managers, staff, and leadership). High-level of creativity; proficiency in MS Word, Power Point, Excel, E-mail and web-based applications. Demonstrated examples of solid leadership skills. Experience in a health care environment preferred.
WORK ENVIRONMENT
This role may require lifting up to 50 lbs.
The work location for this role is on-site.
