BlueCross & BlueShield of Alabama (BCBS) and Secure Exchange Solutions (SES) won the first K2 Peak Award for innovation in provider-payer collaboration. The award recognizes innovative programs that reduce provider friction and create alignment between payers, providers, and their technology partners. SES and BCBS earned a KLAS Points of Light award, which highlighted the program to engage primary care physicians to deliver impactful results, including:

Real-time health event alerts at the point of care, reducing administrative burden.

A 50 percent decrease in hospital readmissions.

Reduced emergency department (ED) visits, leading to a 46 percent decrease in costs.

With Care Alerts from SES Notify, BlueCross & BlueShield of Alabama minimizes inefficiencies related to inpatient and ED admissions by improving communication with primary care providers. Care Alerts help providers keep track of their patients’ health, improve patient outcomes, and reduce repeated ER visits. These alerts improve patient visibility at the point of care and lead to better follow-up care.